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FAQs2020-05-26T22:47:24+09:30

FAQs

Welcome to the FAQ page, your source for information on the most Frequently Asked Questions about our Products. Browse the product FAQs  below, if you don’t find the answers you are looking for please feel free to contact us with your questions. We will be happy to assist you.

Why do I need to have an account with you?2016-12-04T17:11:57+10:30

Having an account with us saves you time when filling out the purchase form. Also in the future we can also send you special offers and deals only available to members.

Will I receive an online receipt?2016-12-04T17:06:18+10:30

Yes. When making an online purchase you will receive an online receipt via email.

Is your website secure for credit card payments?2016-12-04T17:05:00+10:30

Yes, we use a secure SSL Encryption System with virus scanning to ensure your transactions and information are safe.

What are your methods of payment?2020-05-23T14:43:03+09:30

We offer Bank Transfer & Paypal using Credit & Debit card etc.

What is your shipping policy for large orders?2016-12-04T16:44:01+10:30

Orders for quantities over 3kg are eligible for free express shipping. For bulk orders please contact us for more information.

Has the GST been included in my order?2016-12-04T16:39:49+10:30

Yes, these prices are GST inclusive.

What if my product is damaged?2020-05-23T15:16:10+09:30

If the product is damaged on arrival, please send back the order. As soon as we receive the item we will send through a replacement. Please communicate any issues with us as soon as possible. We can be reached at [email protected]

 

What if I receive the wrong order?2016-12-04T11:10:46+10:30

In the unlikely event that you receive an incorrect order, we ask that you send back the item without opening the product if possible. As soon as we receive the order, we will send you the correct item reimbursing the delivery cost.

Can I track my order?2016-12-04T11:07:38+10:30

Yes. You will receive you tracking number with you purchase receipt.

Do you deliver outside Australia?2016-12-04T11:06:59+10:30

Yes. Please refer to the international shipping guidelines on our Customer Support Page

How long does it take for my product to arrive?2016-12-04T11:06:05+10:30

It usually takes 2-5 business days. We offer express shipping for an extra $7.00 for next day delivery.

How do I reduce smoking in my candles?2020-05-23T14:44:43+09:30

In order to reduce smoke during a candle burn, you should trim your wick before every burn, this helps to get rid of the carbon build up on your wick, giving it a nice smooth burn. This also significantly improves the burn quality of your candles.

What are your wicks made from?2020-05-23T14:42:00+09:30

Our wicks are 100% cotton with no lead coatings; instead it is coated with natural wax. This ensures a perfect burn for your candles.

What waxes are used in Ms. Janma candles?2020-03-11T15:49:49+10:30

We only use natural waxes such as soy wax, coconut wax and bees wax. Our beeswax is sourced from a local bee farm.

Is Ms. Janma an animal cruelty free company?2020-05-23T15:13:28+09:30

We Believe in a cruelty free world and it’s up to each of us to do what we can to prevent this being carried out in our daily lives. We only source products that are in line with this philosophy.

Is Ms. Janma an Australian Company?2020-05-23T15:10:02+09:30

Yes, we are an Australian company. Established in 2015 we have set up our production in South Australia. We only source and use the very best ingredients and produce in small batches to ensure a quality product for you. Visit our About Us page to find out more about our story.

What is AHA? Why do I need sun protection after using AHA products?2020-05-23T14:37:05+09:30

AHA means Alpha Hydroxy Acids naturally occurring in food. For instance, citric acid found in citrus food, Macil acid found in grapes. AHA are good PH balancers for the skin, keeping your skin in perfect balance.AHA is a natural exfoliator removing dead layers of skin and giving you a new layer of skin. Hence the sensitivity to the sun, because the new layer of the skin will be delicate and fragile.

We always advise using sun protection and a hat for skin sensitivity protection.

Is it possible to receive an allergic reaction from your skincare?2020-05-23T14:52:45+09:30

Yes. But due to our high quality ingredients it is very uncommon. Always read the labels and stay away from ingredients that you could be allergic to. We recommend patch testing before use.

What are you main preservatives?2020-05-23T14:52:03+09:30

Our most common Natural Preservatives Include:

  • Leuconostoc Ferment Filtrate- Antimicrobials derived from fermented radish root. Rosemary leaf, Oregano, Thyme and Olive leaf extracts- Herbal extract blend that keepsall water based formulas free from mold and bacteria.
  • Hydroxymethylgyciante- Derived form amino acid and glycine. Approved by EU.
Does skincare need preservatives?2020-05-23T14:49:39+09:30

Yes, all skincare needs preservatives to keep them free from bacteria and mould formation. There are many extremely harmful preservatives in products, but we have managed to use natural preservatives that give the same result as the artificial preservatives you see in most products. Even products that state they are Natural, don’t always remove all the harmful preservatives, always do your research to ensure your getting the very best for your skin.